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Dr Aspasia Simillidou

Lecturer in Hospitality and Tourism / Course Leader in MA ITHEM


ASimillidou@uclan.ac.uk

+357 24694007

 Qualifications

PhD Business Management – Emotional labour in the hospitality industry (University of Gloucestershire – 2016)

MA Human Resource Management and Organisational Analysis (King’s College London – 2007)

BSc Business Administration – concentration Marketing (Intercollege Nicosia – 2006)

Employment Track

Uclan Cyprus: Lecturer 2016 – Today

PeopleAchieve: HRDA certified trainer: 2008-2014

CIM: Associate Lecturer 2012-2016

Intercollege: Associate Lecturer 2014-2016

Mallouppas & Papacostas: Training Manager 2007-2008

 

Teaching and Course Leadership 

  • Course Leader, MA Internship in International Tourism Hospitality and Event Management
  • Lecturer in hospitality and tourism modules in BA and MA courses

 Research Interests

  • Emotional labour in the hospitality industry
  • Aggressive customers’ behaviour in the hospitality industry
  • Stress and burnout
  • Emotional intelligence / Emotion management

Selective Publications 

  • Simillidou, A. & Vrontis, D. (2015). Buffering out the Negative effects of surfaceacting during interaction with aggressive customers.  In Vrontis, D., Sakka, G., and Amirkhanpour, M., (Eds.), Management Innovation, Entrepreneurship and Human Resource Management Practices: A Global Perspective (pp. 276-300). UK: Cambridge Scholars Publishing.
  • Simillidou, A. & Christou, P. (2018). A Paradigm Shift from Emotional labour to Genuine emotional display in the workplace. In Experiencing Hospitality, New York: NOVA Science Publishers
  • Vassou, C., Christofi, M., Simillidou, A. & Vrontis, D. (2019). Shunning hospitality jobs: a disguised power struggle?. Journal for Global Business Advancement, 12(2), pp. 232-253.
  • Similidou, A., Vrontis, D. & Christofi, M. (Forthcoming). Genuine emotions when facing aggressive customers in the hospitality industry: A conceptual framework. In Tsoukatos, E., Vrontis, D., Weber, Y. and (Eds.), The cross-disciplinary perspectives of business innovation management: challenges and opportunities (pp. xx-xx). UK: Emerald.

 

Selective Conference and Seminar Presentations 

  • Business Conferences:
  • 2007: Presentation on “how to handle complaints” at the IMH annual administration conference
  • 2008: Presentation on how to manage stress at the IMH annual administration conference
  • 2008: Presentation on “effective presentation skills” at students at the final year of BSc in Marketing at university of Nicosia
  • 2009: Presentation on “how to increase productivity” at the IMH annual administration conference
  • 2009: Presentation on “effective presentation skills” at students at the final year of BSc in Marketing at university of Nicosia
  • 2009: Presentation on “consumer behavior” on the annual opticians’ conference in Lebanon
  • 2010: Presentation on “how to manage employee relationships” at the IMH annual administration conference
  • 2010: Presentation on “customer service” at the annual opticians’ conference in Cyprus
  • 2011: Presentation on “effective interviewing techniques” at the annual Get the job conference being organized by IMH
  • 2012-2018: Presentation of effective management of Emotions in Organisations at the annual Opticians Association Conference in Cyprus

Other Scholarly and Outreach Activities

  • Organiser, UCLan Cyprus School of Business and Management: Overcoming the challenges in the hospitality and tourism sector, Larnaca (2017)
  • Organiser, MA ITHEM course: Fund raising event organised by the lecturer and the MA students, Larnaca
  • Organiser, UCLan Cyprus School of Business and Management: Recruitment, Retention and Professional Development in the Hospitality Industry, Larnaca (December 2018)
  • SpeakerReshaping the Hospitality Industry Conference, European Bank for Reconstruction and Development, Radisson Blu Hotel, Larnaka (November 2018)